Customer Service
MISSION STATEMENT
The mission of SIMCOM Enterprises is to provide a high standard of I.T. services and solutions to our customers through rigorous staff training, adherence to industry standards and provision of proven solutions.
Our mission statement incorporates the following key elements:
- Provide high quality training and preparation for staff and help them to develop their professional I.T. skills as well as customer relationship and customer management skills.
- Consistently provide industry standard, quality, reliable I.T solutions which will provide our customers with a stable computing environment.
- Quick response times to customer problems
- Strategic and timely problem resolution
- Maintain our position as a leading I.T solution provider by keeping abreast of continually changing technologies and business requirements.
Customer Service Standard
We are committed to treating each other and all customers and visitors as we would like to be treated ourselves. Every part of the SIMCOM community plays a role in achieving our mission. Each department contributes to the achievement of our common goals and the creation of a positive corporate environment by being responsive, efficient, and effective.
Customer Service Objectives
- Interact with others respectfully and courteously
- Listen carefully in a effort to understand all points of view
- Be knowledgeable problem solvers
- Take responsibility for SIMCOM Enterprise’s continuous improvement
Response to an Expressed Concern or Complaint
- A person who expresses a concern or complaint to SIMCOM Enterprises should expect to be treated within the framework of SIMCOM Enterprise’s Customer Service objectives and standards as stated in this document.
- The expressed concern or complaint will be acknowledged as soon as possible but no later than 5 (five) business days of receipt, except where legal requirements or institutional policies specify a different timeline.
How to express a Concern or file a Complaint
You should first attempt to resolve the concern or complaint by speaking to your regular contact at SIMCOM Enterprises. If this does not succeed, ask for a supervisor or the person in charge of that department. If the concern or complaint is still not addressed, our staff are instructed to pass your information onto our CEO Mr. Patrick Simonis.
SIMCOM Enterprises always appreciates any feedback, complaints and compliments from our customers and suppliers. Please feel free to submit an online comment/complaint or compliment using our contact form.
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