SIMCOM Support Pricing Structure
Casual Support
Including on-site, remote, phone and email support:
| NO Call Out Fee |
- |
$0.00 |
| Casual Support |
Casual technical support, business
hours (8:30 AM - 5:00 PM) minimun 1 hour onsite increments |
$132.00
hour |
| Remote Support |
Casual technical support, in minimum
20 minutes increments |
|
Pre-purchased Support
Including on-site, remote, phone and email support. Hours must be purchased
in minimum 20 hour blocks: SAVE $16.50 per hour
Our trading hours are as follows:
Monday
to Friday |
|
Monday
to Friday after hours |
- hours from 05:00pm to 10:00pm are charged at time and one half
(1½x);
- overnight hours from 010:00pm to 07:00am are charged at double
time (2x);
- hours from 07:00am to 08:30am are charged at time and one half
(1½x);
|
Saturday
and Sunday |
- hours from 08:30am to 010:00pm are charged at time and one
half (1½x) ;
- overnight hours from 10:00pm to 08:30am are charged at double
time (2x);
|
ALL
Public holidays |
- ALL hours are charged at triple time (3x)
|
Support Contract
Each user workstation and server on the network is classed as one (1) seat.
Should the seat count change, the monthly billing amount will be adjusted
on the as of the next billable month.
Support contracts are billed on a monthly basis via direct debit, credit card
or cheque. Credit card payments will attract an additional fee of 2.5%
of the total payment.
| Support Contract |
Annual support contact with SIMCOM |
$1200.00 per seat, per annum |
Additional support features and customisation is available to suit your needs.
|
