SIMCOM Training

Documentation

Why create Documentation?

Documentation plays a major role in the success or failure of Information Technology. In the event of system problems, training new staff, disaster recovery and planning the implementation of new technology, documentation is imperative.

Site Documentation

SIMCOM can fully document the Information Technology of a business site. Included are photographs of all physical infrastructure, digital floor plans, hardware audit information, network connections and site services. SIMCOM will leave nothing to the imagination.

Training & Program documentation

Explaining in-house procedures and training staff to use third-party programs on your network can be frustrating. There are so many things for them to remember! Program documentation allows your staff to rely less on their memories and more on company procedure. Relieve the burden of having to explain all these details to your staff by requesting training or program documentation today.

Technical issues

Occasionally, businesses encounter recurrent issues affecting Information Technology in varying degrees. Efficient resolution of these issues every time is dependent on documentation. Once you receive a serious problem, please contact SIMCOM immediately. Not only will we resolve the issue for you, we will document the resolution process for you and add it to our internal knowledge base.

Server documentation

The configuration of servers, particularly Microsoft Windows Server’s is quite complex. When server documentation exists, troubleshooting general issues becomes much easier and more efficient. Essential information is accessible and easily located. The costs saved in downtime and reduced technical assistance more than pays for server documentation. We always recommened that our customers invest in the future of your Information Technology.

Workstation documentation

Standard configuration of workstations can be achieved with the documentation of information such as installed programs, Windows Explorer, Internet Explorer and performance settings. Standardisation ensures major workstation issues are kept to a minimum and are resolved quickly.

Network documentation

Every network differs in format and complexity. Network documentation allows meaningful description and detail of essential connectivity information. Ensuring bottlenecks can be resolved earlier and future technology is easily integrated.

Below is some sample documentation for your perusal. Please note, samples are based on actual client documentation, as such, many of the images, and some details/content have been removed for confidentiality reasons